Frequently Asked Questions

Send us a request for a quote and we'll email you a custom offer — or book instantly through our online booking engine.

50% of the total booking price (including any paid extras you book, excluding tourist tax), by the end of the 4th working day after the booking confirmation. If you arrive no later than that, it is a short-notice booking and the advance payment is due within 2 hours of booking. If the advance payment has not arrived by the deadline, the booking is not cancelled automatically: for a standard booking we send a written notice giving a further 24 hours, after which we may cancel; for a short-notice booking we may cancel once the 2 hours have passed.

The advance payment can be made by bank transfer or with an OTP, K&H or MBH SZÉP card. With a SZÉP card you start the payment yourself, using the issuer's own advance-payment facility — no need to contact us first; the acceptance-location names and issuer links are on the Conditions page. The outstanding balance is paid on arrival, on site, by cash, bank card or SZÉP card.

There is no on-site reception — keys are handed over in person. Please call us before arrival at +36 30 476 0210 so we can arrange the exact time.

Check-in: between 14:00 and 20:00. Check-out: between 07:00 and 10:00. If that does not suit, early check-in and late check-out can both be arranged — see below.

Arriving after 20:00 is free of charge – we just need to arrange it in advance. Please call us with your expected arrival time: there is no reception on site and we hand over the keys in person.

Yes, HUF 750 per person per night, payable on arrival and not included in the price. Children under 18 are exempt.

The room/apartment itself, final cleaning, and use of the pool.

Cancellations are accepted in writing, by email; the time we receive it counts (Budapest time). Until 23:59 on the 14th calendar day before arrival, cancellation is free and we refund the advance payment within 14 calendar days of receiving your cancellation (e.g. for arrival on 15 October: until 23:59 on 1 October). After that, or if you do not show up, the cancellation fee is 50% of the total booking price – even if the advance payment has not been received. Amounts already paid are credited; we do not charge the other half of the price.

Email us — if it's possible, we're happy to accommodate the change, though we can't guarantee it in advance.

Yes, you are welcome to. Many places do not allow pets at all – we do, up to 2 pets per room or apartment. The fee is HUF 3,500 per pet per night; please just tell us when you book which pet is coming with you.

Yes, in two ways: in the courtyard for HUF 5,000 / car / night — it holds a maximum of 6 cars, and a courtyard space booked together with your stay on our website is guaranteed — or in the enclosed Glatz car park 300 metres away for HUF 3,500 / car / night.

Smoking is only permitted in the designated area/terrace — strictly prohibited inside the apartment/room, which are fitted with smoke detectors.

Of course! There's no extra cost for children under 2. On request we can provide a baby cot, high chair, and baby bath — please let us know when booking.

Parties and loud events are not permitted; the property is for relaxation purposes only. Listening to music at a normal volume is of course fine — please respect the quiet hours (22:00–08:00).

Yes, free of charge — we can store your luggage both before arrival and after check-out, whether you arrive early or want to keep exploring the city after leaving.

Yes, from 12:00, for HUF 7,000, if we can manage it. Please ask when you book or before: it depends on when the previous guest leaves, so we can only confirm it subject to availability.

Yes, in two steps: until 12:00 it is HUF 7,000, and until 15:00 HUF 14,000, if we can manage it. Please ask in advance so we can schedule the cleaning around it.